Return and Refund Policy
You may request a return within 30 days after delivery. Contact the seller before sending an item back so the correct return instructions can be provided.
Last updated: November 4, 2026
Requesting a return
Contact the seller through the details associated with your order, or email info@tangshops.com for assistance. Include your order number, the item, the reason for the request and photographs if the item is damaged, defective or incorrect.
The request must be made within 30 days of delivery. Do not send a return to a placeholder company address or to a manufacturer without authorization.
Return condition and exceptions
For a change-of-mind return, items should be unused and in their original condition, with included accessories and packaging where reasonably available. Damaged, defective or incorrect items are reviewed based on the issue reported and do not need to meet an unused-condition requirement caused by that defect.
Any item-specific exception, such as personalized goods, perishable goods or opened hygiene products, must be clearly disclosed before purchase and comply with applicable law. A seller may offer a longer return period, but seller terms cannot remove the marketplace’s 30-day request window for otherwise eligible returns. Sale pricing alone does not exclude an otherwise eligible item.
Return address and shipping costs
The seller will provide the appropriate return address and instructions. Different sellers may use different return addresses.
For an approved change-of-mind return, the buyer pays return shipping unless the seller offers free returns. For a confirmed damaged, defective or incorrect item, the seller is responsible for reasonable return shipping or another agreed remedy. Any proposed deduction, including treatment of original shipping charges, must be explained before you proceed and must comply with applicable law.
Use a trackable return service and keep your receipt until the return is resolved.
Refunds
After receiving and reviewing the returned item, the seller will confirm the outcome. Approved refunds will be issued to the original payment method within 14 days after receipt of the returned goods, or sooner where required. Your payment provider may need additional time to display the credit.
If a return is not required for an approved refund, the seller will explain the refund timing. Contact TangShops if an expected refund has not been processed or you need help resolving a disagreement.
Cancellations and exchanges
Contact the seller promptly if you want to cancel before shipment. Once an order has shipped, it may need to follow the return process. An exchange depends on stock availability; if an exchange is unavailable, an eligible return can be handled as a refund.
This policy does not limit rights available under applicable consumer law.
