Shipping Policy
TangShops is a multi-vendor marketplace. The seller identified on each listing is responsible for preparing and shipping that seller’s products.
Last updated: November 4, 2026
Where we ship
Our initial shipping area is the United States. Availability can vary by seller, product and delivery address. Available destinations and shipping options must be confirmed before an order is placed.
Shipping charges and free shipping
Sellers set their shipping options and rates. Charges may depend on the delivery address, package weight and dimensions, selected service and the seller’s shipping rules. The applicable charge is shown at checkout before you pay.
A seller may include shipping in the item price or offer free shipping. If the offer applies to your order, no additional shipping charge is added for those items. Check any destination restrictions or minimum purchase requirements shown with the offer.
Items from different sellers may have separate shipping charges and arrive in separate packages. One seller’s free-shipping offer does not automatically apply to another seller’s items.
Processing and delivery estimates
Check the product listing and seller’s store for processing times and available delivery estimates. Processing time is the time before an item is handed to the carrier; transit time starts after dispatch. Sellers should provide realistic estimates and notify you promptly of delays.
If a seller cannot ship within the promised time, the seller must contact you with an updated estimate and the option to accept the delay or cancel for a refund as required by applicable rules. Carrier disruptions and other delays should be communicated rather than treated as an indefinite extension.
Tracking and address changes
Tracking details will be provided when the seller dispatches your order and tracking is available. For an address correction, contact the seller as soon as possible. Changes may not be possible once a package has shipped.
Missing, damaged or incorrect deliveries
Contact the seller with your order number and a description of the problem. For damaged or incorrect items, include photographs where helpful. If you cannot reach the seller or need assistance, email info@tangshops.com.
See our Return and Refund Policy for the 30-day return request window and next steps.
